Delivery Charges

UK Mainland: 1-3 day service £7.95, If you are ordering before 12.30pm (Monday/Friday)you can upgrade your carriage to next working day guaranteed whilst checking out, some postcodes are excluded from this option.
If you require a Saturday delivery please call 020 8977 3825 (No deliveries are made on Sunday)

HIGHLANDS £12.95 (FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42)
AND ISLANDS £18.50 (HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3)

IRELAND/EC: From £25.00 + £10 per additional item
Other: Up to 2Kg From £45.00 + £10 per additional item

IRELAND / EU Countries - Postage and packaging from £25.00 + £10 per additional item. Allow up to 8 working days for delivery.

INTERNATIONAL - We are happy to mail order abroad, if paying by credit card. VAT is not charged on orders posted to outside the EU, but local import duties may be payable on receipt.

Non-EU countries - P&P £48.00 up to 2Kg. Items will be sent International Recorded Delivery. Allow 14 working days for delivery.

We currently accept online payments with the following credit/debit cards.

• Visa
• MasterCard
• Switch and Solo
• American Express
• Maestro
• Delta Card

Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for unless you have specified a safe place for your goods to be left, this will be at your risk. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

We make every effort to achieve the delivery time specified but on rare occasions factors beyond our control may affect delivery times so they are not guaranteed. We will inform you if we become aware of an unexpected delay.

Ordering Goods
To order online simply click the "add to basket" button on the product information page. After making your selections use the "checkout" link where you will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address, which must be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address later in the checkout process. If you need to amend your order after it has been generated, please contact us either by email or phone.

Pricing
All prices are correct at the time of display online and include VAT where appropriate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances we would contact you before processing your order and give you the opportunity to cancel your order if the revised price is unacceptable.

Site Security
This site uses securetrading, the UK's leading independent Payment Service Provider, to process credit and debit card payments. All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the securetrading network of payment gateways. Transactions normally take a few seconds to be processed and at no time are your payment card details at risk from cyber criminals. For more information about securetrading please visit their website at www.securetrading.com or call 0800 028 9151.

To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower right hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection is not secured.

Guarantee and Returns
If for some reason you are not completely satisfied with your order, we will be happy to exchange it or refund you, within 7 days of receipt - providing the goods are unused and undamaged. (NB postage costs are not refunded) This does not affect your statutory rights.

If you return goods for exchange by post, please enclose payment for the further P&P charges (see above delivery charges) - unless the item is damaged.

If you purchase a product from us that is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price.

Upon receipt of the product we will examine it or we may need to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.

Important - if you do return goods, please get a proof of posting certificate or send by Recorded Delivery, as we cannot be held responsible for goods lost in transit to us.

Whilst every effort has been made to portray all items as accurately as possible on this website, slight variations may occur on the actual goods.

Site Contents
Occasionally there may be information on the Top Gear website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Reproduction of colour online is as accurate as photographic processes will allow. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause.

Contacting Top Gear
If you have any sales enquiries or order/returns questions you would like to ask, please contact Head Office or Mail Order on:
email: info@topgear-sales.co.uk
tel: 020-8977 3825
fax 020-83380455

Mail to:
Top Gear
Unit 10 Teddington Bus.Park
Enterprise Way
Station Road
Teddington
TW11 9BQ